Now that you are ready to place an order, there are several ways you may go about it. Secure Online Ordering Place your order online with us through our catalog. If you have items that are not in our catalog, just add them in the comment box. You can also place an order through my Merchant Mall link or add them in the comment box if you have other items you are ordering. Call Us: Toll Free number 1-877-628-9336 Tuesday, Wednesday and Friday - 9:00 - 5:30 Thursday - 9:00 - 8:00 Saturday - 9:00 - 4:00 Email Us: After hours, you may email us at The Needle's Art. Please include your name and daytime telephone and we'll call you for a credit card number. We take Visa, Mastercard, and Discover. Mail Us: The Needle's Art 734 Franklin Place - Pella, Iowa 50219 You may also print out and mail this form to us with a check or money order. We strive to provide you with the best selection and friendly courteous service. If we don't stock a particular item and we can get if for you, we will be happy to special order it. It is impossible to stock everything available today. Hoffman offers pictures of over 12,000 books on their on-line catalog by designer, title or category. (Click here to go directly to their catalog.) We can get anything on their pages quickly and easily. We cannot guarantee that any or all items will be in stock at your time of ordering. We get new items in each week and receive backorders several times a day. All orders will be filled and sent out as soon as possible after we receive them. We ship every day we are open...normally within 48 hours. We will do everything possible to fill your order quickly. Prices are subject to change without notice. Thank you for placing an order with us. Please be sure and read our Return Policy below! Please come again and visit again soon. It has been a pleasure working with you. Orders are sent by USPS unless requested differently. Charges on the website are approximate. If an order is over $25.00, insurance will be added. I try to keep the cost as close to the actual postage as I can. If you have a small/light order, U.S. 1st class postage will be charged with a minimum charge of $1.00 instead of Priority Mail. Click here for our Order Form Returns: For the protection of all, you cannot return books, chart packs, graphs, opened kits, floss, fibers, or custom-cut fabric. In addition, special orders cannot be accepted for returns because they are not items the shop carries. We make cash refunds only on damaged or defective products. In store credit slips will be issued for all other returns. All other returns must be made within two weeks of purchase and must be accompanied by a receipt. Please call first before making any returns.